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And I ask you, would you want to walk in the snow at 11pm (that's when the show got out), pick up your food that you ordered at 6:20pm, then eat reheated steak?!? So my review boils down to TERRIBLE service, TERRIBLE offer of how to rectify that service, pate and bread was good, but no clue on the rest of the food. It's not like the theater crowd was a surprise. I get that it was busy due to a show but this is an upscale restaurant right next to the theater. I ordered the steak and who wants steak reheated the next day?!? The offer should have been for us to come back to a fresh meal.
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There was no offer of please come back another day and your meal will be free or even 50% off. That was his only offer after having us sit in his restaurant for an hour and 45 minutes with no food.
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First of all that was not what I was there for and second of all the show was starting in 15 minutes! He said that he would make our order and we could pick it up after the show. At 7:45 he came back and said that the waitress never put our order in!!!!!!!!! He said that he could serve us chicken fettuccini right then cause it was fast. Finally at 7:30 my friend spotted the owner and told him that we had been there since 6 still no food.
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The waitress told us it was getting plated. Oh and in the meantime getting drinks or pate refills were nonexistent even when we asked multiple times. We started to ask about our food 45 minutes after we ordered. For example someone at our table ordered a drink and it was so long before she got it we all forgot that she ordered it! We finally had to wave her over to take our order making sure to explain that my friend's daughter was in the show and we had to be there early. Right from the start our waitress was terrible. We went early though cause we also had tickets to the sponsors party prior to the show. So many reviews on how good the food was but I can't comment on that since WE NEVER GOT OUR FOOD! We made reservations there for 6pm because it was right next to the Valentine's theater and we were going to an 8pm show. This may have been the place to go at one time but they seemed to have lost their edge. The Monk fish special was $50.00, if there had been a decent amount of fish I wouldnt complain but for the prices & the quality it's not worth it. I also got a take out of grape leaves to take home to my husband & when he had them he had said it was mostly rice, no meat. Very disappointing entrees, we were offered a free dessert which we accepted & it was very good. The Monk fish was mostly potatoes masked as fish & the tenderloin was well done. I never received the bisque & asked if they were out of it, which our server replied he forgot. For entrees I ordered lobster bisque & the Monk fish special with crab meat & she ordered tenderloin medallions medium rare. We then just ordered a bottle of wine & sauteed mushrooms for an appetizer, those were delicious. We were the only table in the place, there was a wine tasting in another room, first we started with drinks, she ordered a dirty martini with stuffed cheese olives and it tasted awful so she sent it back to have it made without the stuffed olives, when it came back it was just as bad as the first, tasted like rancid Olive juice. However this visit is probably our last, we were so disappointed. My mother in law & I went for dinner on a Tuesday night, we were looking forward to a great dinner as we have been there in the past & have yet to be disappointed.